PRIVACY POLICY
Lahzeh LLC
Last Updated: October 24, 2026
1. INTRODUCTION
Lahzeh LLC ("Lahzeh," "we," "our," or "us") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you access or use our website, mobile applications, audio content, video content, meditation experiences, wellness tools, subscription services, communications, and related offerings (collectively, the "Services").
This Policy applies to information collected through our website, mobile applications, forms, account registration processes, customer support communications, marketing activities, and other interactions with Lahzeh.
It also describes certain rights and choices that may be available to you under applicable privacy laws.
Please read this Policy carefully. If you do not agree with our privacy practices, you should discontinue use of the Services where appropriate.
2. INFORMATION WE COLLECT
The information we collect depends on how you interact with Lahzeh, the features you use, the choices you make, and the applicable law.
A. Information You Provide Directly
We may collect information you voluntarily provide, including:
Name and other identifying information.
Email address.
Account credentials and account-related information.
Subscription status and purchase history.
Customer support requests and communications.
Feedback, survey responses, and product reviews.
Information submitted through contact forms, waitlists, newsletter subscriptions, or other lead-generation forms.
Marketing preferences and communication consent records.
Other information you choose to provide.
Please do not submit sensitive personal information through ordinary forms or support communications unless we specifically request it for a legitimate purpose.
B. Payment and Subscription Information
If you purchase a subscription or other paid offering, we or our payment service providers may process information necessary to complete and manage the transaction.
Depending on the purchase method, this may include transaction identifiers, billing information, subscription status, payment history, and limited payment-related details.
Payments may be processed by third-party providers or app marketplaces, including Apple or Google where applicable.
We do not intentionally store full payment card numbers on our own servers when payment processing is handled by an external payment processor. The precise information available to us depends on the provider and the transaction.
C. Automatically Collected Information
When you use our Services, we or our service providers may automatically collect certain technical and usage information, subject to applicable law and your privacy choices.
This information may include:
Internet Protocol (IP) address.
Browser type and version.
Device type and operating system.
App version and device identifiers.
Approximate location inferred from an IP address, where applicable.
Pages and screens viewed.
Referring websites or campaign sources.
Dates, times, and duration of interactions.
App launches, navigation events, and feature usage.
Audio or video playback events.
Subscription and checkout interactions.
Error reports, diagnostic information, and crash logs.
Cookie identifiers, advertising identifiers, and similar technologies where permitted.
Marketing campaign interactions and attribution information.
The specific information collected depends on the technology, configuration, and permissions involved.
D. Information from Third Parties
We may receive information from third parties that help us operate our business, provide the Services, measure marketing effectiveness, or communicate with users.
Depending on the services we actually use, these sources may include:
Payment processors and app marketplaces.
Website hosting and infrastructure providers.
Analytics and performance measurement providers.
Customer relationship management (CRM) platforms.
Email delivery and marketing automation providers.
Advertising and marketing platforms.
Authentication and account service providers.
Customer support platforms.
Other authorized business service providers.
Information received from these sources may include subscription events, campaign attribution, communication status, website or app interactions, and information needed to maintain or update an account.
We will handle information received from third parties in accordance with applicable law and the commitments described in this Policy.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes, as applicable to the Services you use.
A. Providing and Operating the Services
We may use information to:
Create and manage accounts.
Authenticate users and maintain account security.
Provide meditation, audio, video, and wellness content.
Process payments and manage subscriptions.
Provide customer support.
Maintain and improve website and app functionality.
Troubleshoot errors and technical problems.
Prevent fraud, abuse, and unauthorized access.
Maintain business and transaction records.
B. Analytics and Product Improvement
We may use analytics and performance measurement tools to understand how people use Lahzeh and how our Services perform.
Depending on the tools implemented, analytics may measure:
Pages and screens visited.
Features used.
Navigation and engagement patterns.
Subscription and checkout conversion rates.
Marketing campaign performance.
Technical errors, app crashes, and loading performance.
Aggregate usage trends.
We use these insights to improve our content, user experience, functionality, reliability, and business operations.
Some analytics providers may receive device identifiers, online identifiers, usage events, or other information. Whether information is linked to an identifiable person depends on the provider, configuration, and data involved.
Where required by law, we will obtain consent before using nonessential analytics technologies or processing information for purposes that require consent.
C. Lead Management and Follow-Up
If you submit your information through a contact form, waitlist, newsletter registration, inquiry form, trial registration, or similar interaction, we may use that information to:
Respond to your request.
Provide information about Lahzeh and its offerings.
Follow up on an inquiry or requested service.
Manage prospective customer relationships.
Administer trial or subscription-related communications.
Maintain records of your communication preferences.
Measure the effectiveness of lead-generation activities.
We will use your information for marketing communications only as permitted by applicable law and your preferences.
Where required, we will obtain consent before sending promotional emails, text messages, or other marketing communications.
Providing an email address for a service request does not automatically mean you have consented to every type of promotional communication.
D. Marketing Automation and Personalized Communications
We may use CRM systems and automation tools to organize communications and provide relevant follow-up.
Depending on your interactions and preferences, these systems may help us:
Send requested information.
Deliver account-related notifications.
Send subscription confirmations and renewal notices.
Send onboarding messages.
Follow up on an inquiry or incomplete registration.
Deliver newsletters or promotional communications where permitted.
Manage unsubscribe requests and communication preferences.
Evaluate whether communications are delivered, opened, or interacted with, where permitted.
We may use information such as your subscription status, communication preferences, and interactions with our Services to determine which communications are relevant.
We will not use automation to override applicable consent requirements or your valid opt-out choices.
E. Advertising, Retargeting, and Campaign Measurement
If we implement advertising or retargeting technologies, we may use information about website or app interactions to understand advertising effectiveness and, where permitted, deliver or measure relevant advertising.
Depending on the technology and your choices, this may involve:
Measuring visits or conversions associated with advertising campaigns.
Identifying whether a marketing campaign resulted in a registration or subscription.
Creating advertising audiences based on permitted interactions.
Showing advertisements to people who previously interacted with Lahzeh.
Measuring the effectiveness of advertisements across different channels.
Evaluating campaign performance and aggregate marketing trends.
Depending on the advertising platform and configuration, these activities may involve cookies, pixels, software development kits (SDKs), mobile advertising identifiers, conversion APIs, or similar technologies.
Certain forms of retargeting may involve sharing personal information with advertising partners or linking information collected through Lahzeh with information from other websites, apps, or services.
Under applicable privacy laws, some of these activities may qualify as a sale or sharing of personal information, including sharing for cross-context behavioral advertising, even when no money is exchanged for the information.
Where applicable, we will provide required notices and opt-out mechanisms and honor valid opt-out requests and recognized preference signals.
We will obtain any consent required by applicable law or platform policies before enabling tracking that requires consent.
You can learn more about available choices in the "Your Privacy Rights and Choices" section below.
F. Legal Compliance and Security
We may use or disclose information as reasonably necessary to:
Comply with legal obligations.
Respond to lawful requests.
Enforce our Terms of Service and other agreements.
Protect Lahzeh, our users, and others against fraud or security threats.
Establish, exercise, or defend legal claims.
Protect the rights, property, and safety of Lahzeh and others.
4. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, tags, local storage, software development kits, and similar technologies.
These technologies may support:
Essential functionality: Account authentication, security, subscription management, and core website operations.
Preferences: Remembering language, playback, and interface settings.
Analytics: Measuring website usage, performance, and engagement.
Marketing and advertising: Measuring campaigns, attributing conversions, or supporting retargeting where implemented and permitted.
The technologies used may vary between our website and mobile applications.
Where required, we will obtain consent before placing or accessing nonessential cookies or using similar tracking technologies.
You may be able to manage certain preferences through our cookie controls, browser settings, device settings, or other available privacy controls.
Blocking essential technologies may interfere with certain features.
Please also review our Cookie Policy for additional information about cookies and related technologies.
5. HOW WE SHARE PERSONAL INFORMATION
We may disclose personal information to the following categories of recipients, as applicable.
A. Service Providers and Processors
We may share information with service providers that perform services on our behalf, such as:
Website hosting and cloud infrastructure.
Database and storage providers.
Analytics and performance monitoring.
Payment processing and subscription management.
Authentication and account management.
Customer support.
Email delivery and marketing automation.
CRM and lead management.
Security and fraud prevention.
These providers may process information to perform services for us, subject to applicable contractual obligations and law.
B. Advertising and Marketing Partners
If we use advertising, retargeting, attribution, or campaign measurement services, information may be disclosed to relevant advertising or marketing partners.
Depending on the technology and configuration, the information may include online identifiers, advertising identifiers, campaign events, device information, or website and app interactions.
Some advertising arrangements may involve sharing personal information for cross-context behavioral advertising.
Where applicable, we will provide required disclosures and opt-out mechanisms and honor valid privacy choices.
C. Payment Providers and App Marketplaces
We may share or receive information through payment processors and marketplaces that facilitate purchases, subscriptions, refunds, or app distribution.
Their processing of information may also be governed by their own privacy policies and applicable terms.
D. Legal and Business Transactions
We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect legal rights, investigate fraud, or address security issues.
Information may also be disclosed in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business, subject to applicable law.
E. With Your Direction or Consent
We may disclose information when you request or authorize a disclosure or when otherwise permitted by applicable law.
6. SALE AND SHARING OF PERSONAL INFORMATION
Lahzeh does not sell personal information for money.
However, certain advertising and retargeting activities may constitute "sharing" under California privacy law or may be treated as a sale or sharing under other applicable privacy laws, depending on the information and circumstances.
If Lahzeh engages in such activities, we will provide the disclosures and choices required by applicable law.
Where applicable, you may opt out of the sale or sharing of your personal information through a designated privacy control or by contacting us at support@lahzeh.me.
We will process valid requests in accordance with applicable law.
We will also honor recognized opt-out preference signals, including Global Privacy Control, where legally required and technically applicable.
We do not knowingly sell or share personal information for cross-context behavioral advertising in violation of applicable law.
The actual scope of our advertising-related data sharing depends on the technologies and services we implement.
7. EMAILS, TEXT MESSAGES, PUSH NOTIFICATIONS, AND OTHER COMMUNICATIONS
Depending on your relationship with Lahzeh and your preferences, we may send:
Account and security notifications.
Purchase confirmations and subscription notices.
Service announcements.
Requested information.
Customer support responses.
Newsletters and promotional communications.
Other communications permitted by applicable law.
You can unsubscribe from promotional emails using the unsubscribe mechanism included in the message or by contacting us.
Where available, you can manage push notifications through your device settings or the applicable app settings.
If we offer marketing text messages, we will obtain any required consent and provide the disclosures and opt-out instructions required by law.
Unsubscribing from promotional communications does not necessarily stop essential account, transaction, security, or legally required communications.
8. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, subject to applicable law.
Retention periods may depend on:
Whether you maintain an active account.
The nature of the information.
The services you use.
Subscription and transaction requirements.
Legal, accounting, and regulatory obligations.
Security, fraud prevention, and dispute resolution needs.
Whether information is needed to enforce agreements or defend legal claims.
When information is no longer reasonably necessary, we take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.
Information held by third-party providers may be subject to their retention procedures and our applicable agreements with them.
Where applicable, you may request deletion of your personal information, subject to legal exceptions.
9. DATA SECURITY
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.
Depending on the system and service involved, safeguards may include encrypted connections, access controls, authentication protections, security monitoring, and restricted access to information.
No method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.
You are responsible for protecting your account credentials and notifying us if you suspect unauthorized access to your account.
10. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, subject to applicable eligibility requirements and exceptions.
These rights may include:
Right to Know and Access: Request information about the categories and specific pieces of personal information we collect, use, disclose, sell, or share, as applicable.
Right to Delete: Request deletion of personal information, subject to legal exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt Out: Opt out of the sale or sharing of personal information, including sharing for cross-context behavioral advertising.
Right to Limit Certain Uses: Where applicable, limit certain uses and disclosures of sensitive personal information.
Right to Non-Discrimination: Receive equal service and treatment for exercising applicable privacy rights.
To submit a privacy request, contact:
Email: support@lahzeh.me
Please identify the type of request you are making. We may need to verify your identity before processing certain requests.
Where required, you may authorize an agent to submit a request on your behalf.
We will respond within the time required by applicable law.
Where applicable, you may also exercise your opt-out rights through a designated privacy link or a recognized opt-out preference signal.
11. PRIVACY RIGHTS IN OTHER JURISDICTIONS
Depending on where you live, you may have additional rights under applicable privacy laws.
These may include rights to:
Access your personal information.
Correct inaccurate information.
Request deletion.
Request a copy of certain information in a portable format.
Object to or restrict certain processing.
Withdraw consent where processing relies on consent.
Opt out of certain targeted advertising or data processing.
Lodge a complaint with a relevant data protection authority.
Where required, we will identify the applicable legal basis for processing personal information and provide additional information about relevant rights.
To exercise applicable rights, contact support@lahzeh.me.
We may verify your identity and apply lawful exceptions or limitations when responding to requests.
12. INTERNATIONAL DATA TRANSFERS
Lahzeh operates from the United States and may provide Services to users in other countries.
Personal information may be processed or stored in the United States or other countries where Lahzeh or its service providers operate.
Those countries may have data protection laws that differ from the laws in your jurisdiction.
Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.
13. CHILDREN'S PRIVACY
Lahzeh's Terms of Service establishes age-related requirements for using the Services.
We do not knowingly collect personal information from children under 13 in violation of applicable law.
If we learn that we have collected personal information from a child in circumstances where collection is not permitted, we will take appropriate steps to address the information.
If you believe that a child has provided personal information to us inappropriately, contact support@lahzeh.me.
14. THIRD-PARTY SERVICES
Our Services may include links, integrations, SDKs, or embedded features provided by third parties.
These may include analytics services, payment processors, advertising platforms, app marketplaces, and communication tools.
Third-party services may collect or process information according to their own privacy practices and the applicable agreements.
We encourage you to review the privacy policies of relevant third-party providers.
Our use of third-party services does not eliminate our responsibility to provide required disclosures and honor applicable privacy obligations.
15. MOBILE APPLICATION PRIVACY
When Lahzeh is available through the Apple App Store, Google Play, or another distribution platform, the mobile application may collect certain information to provide its functionality, maintain security, measure performance, and support other disclosed purposes.
Depending on the features and technologies implemented, this may include account information, app usage information, diagnostic information, device identifiers, subscription information, or advertising-related identifiers.
We will disclose the relevant collection and use practices in the applicable app store privacy disclosures and other required notices.
Where Apple App Tracking Transparency or another consent mechanism is required, we will obtain the applicable permission before carrying out the tracking covered by that requirement.
You may be able to control certain data collection through app settings, device settings, operating system permissions, or available privacy controls.
Removing the app may not automatically delete all information held on our servers. Where applicable, you may request account or personal information deletion through the procedures we provide.
16. AUTOMATED SYSTEMS AND PROFILING
We may use automated systems to organize customer inquiries, manage communications, analyze usage patterns, measure marketing performance, and improve our Services.
Depending on the systems implemented, these processes may use information such as account status, interactions, preferences, and communication history.
We will provide additional disclosures or choices where required if automated processing or profiling has legal or similarly significant effects on individuals.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy as our Services, technology, business practices, or legal obligations evolve.
The revised Policy will include an updated "Last Updated" date.
Where required by applicable law, we will provide notice of material changes or obtain additional consent before implementing changes that require it.
We encourage you to review this Policy periodically.
18. CONTACT US
If you have questions about this Privacy Policy, our data practices, or your privacy rights, contact:
Lahzeh LLC
32 N. Gould St. Ste R
Sheridan, WY 82801
United States
Email: support@lahzeh.me
Website: https://www.lahzeh.me
For privacy requests, please use the subject line "Privacy Request" so that we can route your inquiry appropriately.